Refund Policy

Policy Overview

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and time limits for all orders placed on our official website. This policy applies to all customers worldwide with unified and equal service standards, covering all products sold in our store, including human hair combs, professional hair care peripherals, and pet-specific grooming combs. We formulate this policy to protect the legitimate shopping rights and interests of every customer, ensure transparent, fair, and efficient after-sales refund processing, and create a worry-free shopping experience for global users. By placing an order on our website, you agree to abide by all the terms of this Refund Policy.

General Refund Eligibility

We provide a customer-friendly long-term return and refund service for all purchased products. Customers who are not satisfied with the received goods, receive defective products, incorrect items, or have other legitimate after-sales demands can apply for a return and refund within the valid service period. The valid application period for all refund-related requests is 60 calendar days starting from the date when the order delivery is confirmed. All eligible products that are unused, unmodified, and kept in original intact packaging can be accepted for refund verification and processing.

Our store supports full refund services for compliant return applications. There is no hidden deduction fee, handling fee, or service fee for standard eligible refund orders. Combined with our store’s global free shipping service, all refund procedures implement unified standard rules for all regional orders without regional difference processing.

Refund Processing Timeline

We implement a fixed and efficient refund processing cycle to ensure customers can obtain fund returns in a timely manner. After you successfully submit a valid return application and send back the products in accordance with our return specifications, our professional after-sales team will strictly inspect the returned goods and verify the order information. Once your return and refund application is fully approved, we will complete the formal refund settlement and fund return operation within 5 to 10 working days.

All refunds will be returned through the original payment channel used for order settlement. Since the fund arrival time is slightly affected by the processing rules of different payment platforms and banks, the actual account arrival time shall be subject to the real-time settlement status of the payment institution. We will complete all operational procedures on our end within the specified time limit and provide refund progress inquiry services for customers.

Full Refund Scenarios

Customers can apply for a full refund in the following legitimate scenarios: products with factory quality defects, damaged products caused by logistics transportation, incorrect product models or quantities delivered due to our order processing errors, and other non-human-induced product problems. In addition, if you receive intact products but are not satisfied with the product effect, size, or style, you can also apply for a full refund within the 60-day valid period after returning the goods completely and intactly.

Ineligible Refund Situations

To ensure standardized and reasonable after-sales operation, we do not accept refund applications beyond the specified scope and time limit. Refund requests will not be approved if the application is submitted after the 60-day valid return and refund period. In addition, products with artificial damage, severe wear and tear, missing original packaging and accessories, obvious use traces, or man-made modification and damage are not eligible for return and refund services. We also reject invalid refund applications for malicious refund requests, repeated invalid applications, and other non-compliant behaviors.

Order & Shipping Related Refund Rules

All products in our store enjoy permanent global free shipping, so no shipping fee will be deducted during refund processing, and customers will not bear any logistics-related costs. Our unified order processing rule is to arrange shipment within 1 to 3 working days after order confirmation, and the global unified delivery cycle is 6 to 12 working days. For orders that have been paid but not yet shipped, customers can apply for a direct full refund at any time before shipment, and we will process the refund application in a timely manner.

For orders that have been shipped, customers need to wait for the parcel to be delivered and complete the standard return inspection process before refund processing. We do not support arbitrary refund applications for in-transit parcels to avoid abnormal logistics losses and resource waste.

Customer Support for Refund Issues

If you encounter any problems during the refund application process, including eligibility consultation, progress inquiry, application modification, and problem feedback, please contact our official customer service team through the exclusive channel on the Contact Us page. Our official email address is posted on the Contact Us page. Our professional after-sales staff will provide one-on-one targeted services, answer your questions about the refund policy and processing progress, and assist you in completing compliant refund operations efficiently.

Policy Update & Interpretation

We reserve the right to update and optimize the terms of this Refund Policy irregularly according to business development and service upgrade needs. All updated policy contents will be displayed on this page in real time and take effect immediately after publication. Continued use of our website and after-sales services after the policy update means that you fully recognize and accept the latest revised terms. All refund-related services shall be implemented in accordance with the latest published policy standards.